Made appt on line .Advisor was Matt Van Dyke. He met me upon my arrival. He was very courteous, provided me with details of what they were going to do and gave me approximate time it would be ready. I waited for my Kia inside and Matt informed me of progress. After completion Matt went over the paperwork with me providing detail of what was performed. After I paid he walked me to my car. My Kia was was washed and it looked great. The interior of the customer waiting area was spotless and social distancing was observed. there was ...
Really great experience. I didn't feel pressured or pushed into buying a car. They gave me the best deal they can offer with no down payment. I walked out of there fully satisfied with my 2020 Kia Sorento . Thank you for your help Juan!
Just purchased my third Kia (two Rios and one Forte) from Tom and can’t praise him enough. He consistently matches me up with exactly what I wanted. There have been some personal issues I have had in recent years and Tom has never failed to recognize them and express concern and consideration. When I bring a vehicle in for service Tom most always comes to the waiting area to say hi and ask about things. I really consider Tom as more than my car salesman; he treats me like a friend.
The very best car dealerships I have been to. Let's face it buying a vehicle is about as fun as getting a root canal but after searching for over a year & visiting several other dealerships in Tucson this one has them all beat. You begin with your salesperson & finish with them all in the same building. It was also refreshing not to have monies added on to my purchase after I made my decision or be lied to or given misleading information. They are truly a class act & treat all customers with a VIP treatment. I purchased a pre-owned vehicle ...
Eddie is my Service Advisor, and he is consistently courteous and helpful. He makes the effort to get my car serviced in a timely fashion, and stays in close contact with me throughout the process. I had my car at Kia for a flat tire last week, and when I picked it up it had been washed and the inside vacuumed! Always great service with Eddie and with Royal Kia!
Jesus helped me buy my dream car, a Kia Stinger last January and he was so amazing and helpful that I referred my daughter to him. He was the only one I trusted to help her find the right car and help her with such a big decision. As I expected Jesus went above and beyond. She got a beautiful new car at a great price!! Thank you for everything Jesus, you are the best!!!!!
The sales staff is fantastic. I have had a few issues with the service department that were resolved. I feel the service done initially was not thoroughly diagnosed and required return, more costs and was without a vehicle for a week.
Where do I start? From the second I arrived to the second I left I recognized that the people who work here practice, live and breathe integrity! I needed a car immediately and my budget and finances were a huge stumbling block everywhere else! They assured me the vehicle I chose was safe,clean and exactly what I was looking for! Next miracle..they took almost 1000 off the price to meet my budget, instead of forcing something else on me! The icing on the cake was a dozen red roses..beautiful and fresh! I will only purchase any of my ...
Thank you Antonio Avila and Simone for your exceptional customer service . The purchase of my vehicle was a smooth process from the test drive, to the pricing and financing. You made this purchase super easy.
Fantastic service! Jesus was fantastic to work with and I enjoyed my experience at Royal Kia. I am very satisfied with my purchase and will definitely be back in the future!
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